Midland Systems Group provides managed IT for offices across the West Midlands. You will join the Birmingham service desk, helping staff with laptops, accounts, Microsoft 365 and printers.
This is a great role for someone early in their IT career. You will get structured training and a clear path to second-line support within 12 to 18 months.
What you will do
- Log, prioritise and resolve support tickets
- Reset passwords and manage user accounts
- Set up laptops and phones for new starters
- Escalate complex issues and keep users updated
What is on offer
- Monday to Friday, 8am to 4pm or 9am to 5pm rota
- Paid Microsoft certifications
- Free on-site parking
- Pension and life cover